Current Status

Possibly compatible after changes.

Suggestions

Disable SIP ALG or bridge device to the router.

Comments

This router is not compatible with Hosted Voice services without modifications. We recommend either bridging the device to another router or disabling the SIP ALG.

To disable SIP ALG:

Zyxel Zywall USG50 - newer firmware:

Turn OFF Enable SIP ALG.
Turn ON Enable SIP Transformations.
Turn OFF Enable Configure SIP Inactivity Timeout.
Enter Pass Rule for All OnSIP IP Addresses
Increase UDP Timeout from 25 to 300 under Firewall tab, Session Control

**For Older versions of the software**

From the command line, you must turn off the SIP ALG:

Telnet into the router. Choose (24) System Maintenance and (8) Command Interpreter Mode. From the command line, type:

Ip alg disable ALG_SIP

You should receive the message "SIP ALG Disable"

You will then need to reboot the router and all of the phones for the change to take effect.

**All routers and firewalls must forward the correct ports and configure Whitelisting for Hosted Voice Services; please click here for more information.