What is Microsoft Teams Phone Connector?

Microsoft Teams Phone Connector allows our PBX to integrate with Microsoft Teams.

How does it work?

Microsoft Teams Phone Connector takes in all of the PBX and user information needed to register itself on a PBX domain as a softphone application and then allows you to receive and make calls using the integrated dial pad on Teams. In addition to receiving and making calls, you can access and change the PBX in Teams.

What will change when I become a User of the Microsoft Teams Phone Connector?

You can use the Microsoft Teams' dial pad as an endpoint on your current PBX from the desktop, mobile, tablet, or anywhere else Microsoft Teams goes. Nothing else will change with your current telephone service. You will also have a Teams PBX Application if you want.

How is Microsoft Teams different from my telephone as a place to answer calls?

It's not different from your phone. It is a software-based phone – or a softphone. With the Microsoft Teams Phone Connector, you can take your phone everywhere you take Microsoft Teams.

What do I need to use the Microsoft Teams Phone Connector?

You will need your Microsoft credentials and your PBX credentials, as well as the right licensing from Microsoft. Beyond that, the setup is straightforward, with some light PBX configuration to confirm that you can support any type of softphone registering directly to the PBX. 

Can I use my existing phone numbers?

Yes, the idea is that whichever numbers you have assigned on our PBX will be added to Teams. Remember that Teams behaves as another appearance (Shared Call Appearance or Shared Line Appearance) for your same PBX users.

Will the Microsoft Teams mobile app work with the Microsoft Teams Phone Connector?

Yes, the App dial pad is your PBX extension.