This article provides instructions on how to send SMS/MMS through the SMS Application.

Note: The Global Admin must deploy the app before any user can use it. See SMS Enterprise Configuration.

To add the SMS app, do the following:

1. Click... (View more apps) from the Microsoft Teams side menu.
   The Search for Apps panel displays.
2. In the “Search for apps”  field, type the name of the SMS app.
   The SMS app is searched and displayed.
3. Right-click the SMS app and click Pin.

Note: The application name and icon may vary and are based on the configured Application Branding Icon. See  SMS Enterprise Configuration.

SMS App Overview

SMS CallerID Number Selection

This is accessible from the drop-down on the upper left portion of the page. The numbers are prefixed with Personal and Group to identify the phone number type. The chosen SMS CallerID Number is the FROM number for outgoing SMS/MMS messages. When you are assigned several SMS numbers, be sure to choose the right caller ID to send messages to your intended recipients.

Recent

This list includes the parties you have conversed with in the last 120 days. The information could include individual phone numbers, corresponding contact names, or text group names.

Main Chat Screen

The Main Chat screen displays the recipient's numbers or saved contact names, the SMS/MMS conversation (including inbound and outbound messages), and a message box for composing a new message.
 

Note: You will only see the messages of the selected SMS CallerID Number in the drop-down menu. 

Sending SMS/MMS

To send an SMS or MMS using the application, do the following:

1. Select the desired SMS CallerID Number from the drop-down menu. 
   If only one number is enabled for the user, then this list will only have one option.
   

Note: In the Microsoft Admin Center, you can only send SMS to recipients with the same country code as your Enterprise’s Home Country. 

1. Do any of the following:
   1. Select an existing conversation, type the new message, and click Send.
       

1. Click New Conversation, type the full number of the intended recipient (including the country code), compose a message, and click Send.
    

Pressing the enter or comma keys allows you to SMS multiple numbers. When multiple numbers are detected, the SMS may be sent as a Broadcast or Group SMS.

The Group SMS (Group Text) feature is available only if the feature is enabled for your enterprise. For more information on group texting, see the Group Text Message documentation.

You can also send SMS to Outlook contacts and Microsoft Office 365 Organization contacts with mobile phone numbers. Just type the contact's name in the recipient box. To learn more about contacts, see this page.  

If you wish to send an MMS, choose your attachment from your computer using the picture icon. Whatever file formats your carrier accepts, Microsoft Teams Connector will accept. Be aware of MMS Limitations.

New Message Notifications

Users get notified of new SMS and MMS messages via the Microsoft Teams Activity Feed.

Here is a new message notification shown in the Microsoft Teams desktop app.

The Microsoft Teams app shows A new message notification on an iOS mobile device. 

Deleting an SMS Message

Deleting an SMS message from the app also deletes the corresponding message shown in the relevant channel in MS Teams. In other words, deleting SMS messages synchronizes between the embedded tab in the SMS app and the channel in MS Teams.

Deleting the SMS message only removes the message from the display on SMS App and Microsoft Teams. However, because the integration synchronizes all messages with Microsoft Teams, the messages are still in Microsoft Teams archive. Refer to Microsoft Teams Security and Compliance documentation for more info.

Hover the cursor over the message you wish to delete and click the Delete icon beside the message bubble.

Click Delete from the confirmation window. 

Deleting a Whole SMS Conversation Dialog

Deleting an SMS conversation is only available in the embedded tab of the SMS app and does not delete from the corresponding channel in MS Teams. As such, the conversation would still be visible in a channel in Teams. This functionality allows the user to make the embedded tab in the SMS app less "noisy." To do this:

Beside the relevant recipient's DID, click the Delete icon.

A confirmation message displays.

From the confirmation message, click Delete.

Result: The whole SMS conversation dialogue is deleted. The message is deleted from the application but it would still appear in the corresponding Teams Channel.

For other ways to send SMS/MMS as an end user, see SMS an MNS (Texting): End User Experience.