Recurring Time Frames

Updated at July 27th, 2024

Prerequisites

Please review adding answering rules. Answering rules are essential to applying your schedule. Time Frames are covered in more detail in our user training video series, located here: User Training Videos

 

 

Recurring Time Frames 

Time frames are configured in the Portal, either via a domain-level configuration (Portal > Select a Domain > Time Frames) or a user-level configuration (Portal > My Account > Time Frames). 

Time frames can be added by either clicking on the “Add Time Frame” button on the user page (Image 1) or the green + button on the domain page (Image 2).

Image 1 - Adding a time frame from the user page.

Image 2 - Adding a time frame from the domain page.

The resulting modal will appear.  Selecting a choice will show the appropriate tabs.

Configure a Time Frame

User Page

This is the time frame page available to all users.

Name This is the friendly name of the time frame, making it easier for users to find. 
Owner  Only the user's time frames are visible from the user's Time Frame page, and domain time frames are visible only from the domain's Time Frame page. 
When 

This is "when" the time frame is configured. All types have an optional recurrence that can be configured, except for "always" (since there's nothing to recur if the time is always). Next to this column, there is also a summary of the choices selected here (this column is unlabeled

Time frame options are:

  • Always: This is always / all the time; used as a catch-all for users without time frames
     
  • Days of the Week: This is a weekly schedule for days of the week with optional start/end times of the day. A hidden "copy all" button appears when you hover over to the right of the green + button. Its function is to copy one day's values to all of the other days of the week to save time selecting the same times repeatedly. 

 

  • Specific Dates: these are exact dates and times, with the option to create multiple specific dates; click on the blue + button to add a date, and then don't forget to click "save" when finished

 

  • Holidays: Select from a list of local and international holidays with an optional choice to recur; holiday options are maintained and updated by Calendarific
  • Custom: This selection can combine days of the week, specific dates, and holidays to suit any time frame. Each new date entry will display in its own row, even if multiple dates were added simultaneously.
     

 

Recurrence  If recurrence was selected for "when" the time frame will occur, then that recurrence option displays here (repeat every week). 
Ends On (v44.1+)

This is when the configured recurrence ends. The choice was configured after selecting "recurrence", either by an additional dropdown right underneath, or when selecting a "custom" recurrence. An end to a recurrence means this time frame should happen every week until this date.
 

Tool Buttons

There are 2 tool buttons.

  • pencil button: edit this time frame
  • X button: delete this time frame (after confirming the action)

 

Domain Page

This is the time frame page available to users with domain-level access. 

Owner These are users who have time frames configured in this domain. A "domain" owner 
Who can delete time frames?
An Office Manager and above can delete domain time frames. Lower scopes can only delete their own time frames. Time frames cannot be deleted in bulk via API or the Portal.
Who can edit time frames?
An Office Manager scope and above can edit a domain time frame. Lower scopes can only edit their own time frames.
Who can add new time frames?
An Office Manager scope and above can add a new domain time frame. Lower scopes can only add their own time frames.
Extension This is the owner's extension. 
Time Frames This is the total count of time frames associated with the owner.
Tool Buttons

There are 3 tool buttons.

  • + button: add a new time frame for this user
  • pencil button: edit this user's time frames
  • X button: delete all of this user's time frames (after confirming the action)

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