Important to Know. Only one Remote Call Recording Storage can be active at a time. You can not delete a...
May 28th, 2024 239 views 0 likes
There are a few ranges of extensions that have been reserved for system use only. 311-911: Services Please see our...
March 27th, 2024 281 views 0 likes
Local Information and Emergency Numbers When using the Business Phone or Residential service the following actions are unavailable: N11 Number...
March 27th, 2024 177 views 0 likes
Rules/Prerequisites To receive calls at the shared workspace, the user must activate the device, which is then associated with them....
June 11th, 2024 608 views 1 likes
Topic Reference New Endpoint Support Snom M500/M55/M58 Snom Provisioning New Endpoint Support Snom D713 New Endpoint Support Snom...
June 11th, 2024 544 views 0 likes
Prerequisites Please review adding answering rules. Answering rules are essential to applying your schedule. Time Frames are covered in more...
June 12th, 2024 692 views 0 likes
Prerequisites Please note ringback to a static destination (call queue or auto attendant), use call park extensions 5801-5820. Ringback is...
June 14th, 2024 499 views 0 likes
Prerequisites A minimum scope of Office Manager is required. Ring Groups can only support a limited number of users. On...
June 17th, 2024 453 views 0 likes
SNOM M500 Provisioning Features that cannot be configured in our v44 upgrade The M500 (BLF/speed dial/call park keys/etc. are not...
June 18th, 2024 311 views 0 likes
This is a billable add-on feature. Please contact your representative to discuss pricing options. What is Transcription & Sentiment...
July 8th, 2024 291 views 0 likes
It includes calling to most areas in Canada but does not include the Yukon and NWT and some independent operating telephone company...
March 15th, 2024 286 views 0 likes
Prerequisites Access to Manager Portal to view PAC (Portal Account Codes). Any other setup aside from the two methods described...
July 22nd, 2024 140 views 0 likes
Below is a list of the currently supported star and feature codes that can be used with your phone. Call...
July 22nd, 2024 183 views 0 likes
Prerequisites Access to the Manager Portal Basic User or Higher user scope A registered phone. Log into the portal...
This guide will go over adding agents to Call Queues and configuring them for those Queues. Prerequisites Call Center Supervisor...
July 23rd, 2024 114 views 0 likes
Prerequisites The organization must provide proof of charity or nonprofit status, a link to either of these 2 websites, or...
August 26th, 2024 220 views 0 likes
Prerequisites: Windows Operating system License key Login credentials for the phone system portal What is UC Link? UC...
August 17th, 2024 85 views 0 likes
Important Call To Action: Please contact the partner team to get a Multi-factor Authentication (MFA) report scheduled to enable enforcement...
September 20th, 2024 147 views 0 likes
Cloud Security Principles: Safeguarding Data in the Cloud As businesses increasingly migrate to cloud environments, ensuring the security of sensitive...
October 3rd, 2024 83 views 0 likes