Remote Call Recording Storage
Table of Contents
Important to Know. Remote Call Recording Storage Remote Recording Options (Business Provided and Managed)Important to Know.
- Only one Remote Call Recording Storage can be active at a time.
- You can not delete a remote call recording storage location if recordings are stored there. (remove calls first at the remote location)
- If you are using Managed Hosting and wish to reduce the number of recordings already stored, please get in touch with Support (billable hours apply).
- Request service activation by sending a request ticket to support.
Remote Call Recording Storage
Remote Call Recording Storage is an enhancement to the included call recording available within the Portal. The currently included storage is provided to the sooner of 30 days or ~300 hours of recordings (1 GB Limit setting) across the entire domain\business, which is plenty for most.
Remote Call Recording Storage comes in two variations: Self-Hosted (by the Partner or end-client) or Managed professionally by us with Amazon S3 redundant retention.
The first option is the business's Self-Hosted premise or cloud recording server\service, typically with an FTP transfer protocol method or a self-managed and owned Amazon S3 bucket. We have no additional charges for this option. Total storage capacity is at the business decision-maker's discretion and own cost.
Secondarily, we can host this for you professionally on our Canadian Amazon S3 Storage instances, with replicated and secure S3 backups with a small additional monthly investment by quotation of the partner team.
We will maintain the recording link from the Call History tab in the Portal to the remote stored file for at least three years. Planned future enhancements will enhance the simplified call recording link and search functions even more. They will be presented in the management portal for more extended periods.
Storing voice recordings on a remote file storage system, whether it's an enterprise cloud-based storage, an enterprise premise-based storage solution, or a Managed Amazon S3 virtual server, can bring a sense of ease to businesses. It offers privacy, convenience, and extended accessibility, making it a valuable choice.
Additionally, storing recordings on a remote machine frees up allowed or included storage space on the business's instance, allowing for more storage capacity. Call recording retention is also increased to 3 years for Managed Call Recording Storage or even longer if self-hosted on the enterprise's cloud or other remote premise storage is selected. Longer call recording retention can benefit businesses in various ways, such as for compliance purposes, training and quality assurance, or for reference in case of disputes or legal issues.
The most significant benefit of utilizing Amazon S3 for voice recording storage is its added security. Amazon S3 offers advanced security features, including encryption and access controls, ensuring only authorized users can access the stored voice recordings. This level of security instills trust, especially for businesses that handle sensitive information or must comply with strict data privacy regulations, such as insurance, fintech, legal, government, and health-related businesses.
Remote Recording Options (Business Provided and Managed)
| AWS S3 Standard | Amazon's Standard class of its S3 remote storage option. |
| AWS S3 Glacier IR | Amazon's Glacier IR (instant retrieval) class of its S3 remote offering. Glacier provides a much cheaper per GB storage cost, but a higher retrieval cost. This is ideal for longer archive windows with where older recordings are not played often. Playback will still be available through portal with no noticeable delay. |
| Wasabi | An AWS S3 compatible offering with a minimum of 90 days retention, but often a lower price per GB/Month (Contact SysOps to activate this option if desired by UI Config) |
| FTP | File Transfer Protocol. Legacy unencrypted FTP. |
| FTPS | FTPS, also known as FTP-SSL, is a more secure form of FTP. FTPS is basic FTP with security added to commands and data transfer. |
| SFTP | SFTP, also known as SSH FTP, encrypts both commands and data while in transmission. This means all your data and credentials are encrypted as they pass through the Internet. |
Setup Instructions
1. Navigate to the Call History tab of the desired domain and select Recording Storage Settings.
2. Select “Add Remote Storage.” Choose a name for the storage, e.g. “Remote Storage AWS S3”
3. Input a name for the storage.
4. Toggle Enable to Yes.
5. Choose the desired Storage Type\Option (AWS S3 Standard, AWS S3 Galcier IR, FTP, SFTP)
6. Choose the desired Region. We suggest Canada (Central) for data sovereignty reasons.
7. Click Add.
8. The remote storage will show “enabled.” The storage type, size, how much storage is being used remotely, and the number of recordings being stored will be presented in Call History>Remote Recording Storage.
Please contact your representative for a quote for our Managed Hosting Option.