Courtesy Phone Extensions

Updated at August 29th, 2024

Prerequisites 

To make these changes, you will need a user with at least `Office Manager` level permissions. If you do not have this access, don't hesitate to contact support.

 

Details

Courtesy Phone Extensions allow you to associate certain low-use courtesy phones for various business needs, including the following examples:

  • Break-out meeting rooms
  • Reception area guest phones
  • Filing or Server - Computer rooms
  • Kitchen areas
  • Limited and light-use Boardrooms

Limitations

The new phone extension is not ideal for all use cases. See below:

  • Limited to 300 minutes of use per month
  • Must be attached to a physical phone (no softphones)
  • Only one phone is allowed to be registered per extension
  • No extended features, voicemail or portal access for these extensions
  • Must be added to 5520 through 5529 extension numbers (max. of 10)

To take advantage of the new extensions, they will require removing and replacing the user for that extension.

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