Prerequisites Access to the portal At least Office Manager access permissions An Auto Attendant in your call flow About...
August 21st, 2024 40 views 0 likes
Prerequisites At least Office Manager portal access rights A call queue Callback requests are only active for 1...
August 21st, 2024 36 views 0 likes
Prerequisites To make these changes, you will need a user with at least `Office Manager` level permissions. If you do...
August 21st, 2024 39 views 0 likes
Prerequisites Available for a single domain only. Office Manager scope and higher. The editing of shared contacts is currently limited...
Prerequisites Access to the portal TTS Enabled and set up by your partner or tech support About Text-to-speech (TTS)...
Prerequisites Access to the portal Google authenticator app Please note, that if you sign in with SSO, you will...
August 21st, 2024 38 views 0 likes
Prerequisites: Access to the portal Access to a conference bridge. This article will go through the steps of...
August 21st, 2024 32 views 0 likes
Prerequisites Access to the portal Registration requirements Microphone and speakers Using Google Chrome (Only supported browser) Internet access with...
August 21st, 2024 34 views 0 likes
Prerequisites: Site Manager or higher user scope Portal Access Access to the user's sites. Accessing the Sites Defaults To...
Prerequisites Manager Portal access with Office Manager scope. Note - Please leave the Time Frame as "Default" when creating...
Prerequisites For Voicemail and Recorded name: Basic User permissions or higher is required. For Call Queues: Call Center Supervisor permissions...
August 21st, 2024 35 views 0 likes
Prerequisites: Basic User or Higher User scope A supported device (Yealink, Polycom, Htek, Grandstream) Button Builder is an easy-to-use...
August 21st, 2024 47 views 0 likes
Prerequisites: Adding new conferences requires an administrator to take action. Please contact support to get set up. This article...
August 22nd, 2024 25 views 0 likes
Prerequisites Portal access with privileges higher than Office Manager scope. Individual users and Office Managers can manage select features by...
August 22nd, 2024 45 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will explain the user interface on the Active Calls...
August 22nd, 2024 24 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will cover some of the most common tasks that...
Prerequisites: Portal access with Office Manager scope, individual users can manage some select features by logging in under their own...
Prerequisites: Access to the Manager Portal Office Manager or higher scope If you wish to use a ringing tone...
August 22nd, 2024 27 views 0 likes
Prerequisites: User scope of Office Manager or higher. Advanced time-of-day (TOD) routing is done from the Domain Inventory Tab...
Prerequisites: A user scope of Call Center Supervisor or higher This article covers the call center statistics grid and...
August 22nd, 2024 31 views 0 likes
Prerequisites: Call Center Supervisor scope A registered device for your user This article discusses the Portal's Whisper, Listen,...
August 22nd, 2024 23 views 0 likes
Prerequisites: Devices that are to be used for hot desking should not belong to a specific user. An Office Manager...
August 22nd, 2024 29 views 0 likes
When troubleshooting issues with your phones, a Line Test must be performed to identify network issues that could affect your...
Prerequisites: An SMS Capable DID assigned to a user Email Notifications Enabled This article covers how to send an...
August 22nd, 2024 26 views 0 likes
Prerequisites: Office Manager permissions or higher It allows for the scheduling of Call Data Record (CDR) exports through the...
Prerequisites: Basic User access. Call history allows you to review, filter, and export call logs for greater analysis. Displaying...
August 22nd, 2024 22 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. The Inventory page allows you to manage your phone numbers and...
Prerequisites: Manager Portal access with Office Manager scope. This article will show you how to set and configure Time...
August 22nd, 2024 21 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will go over Call Queue creation, features, and management....
August 22nd, 2024 65 views 0 likes
Prerequisites: Manager Portal Access with Office Manager Scope (and permission to add Extensions) This article covers how to set...
Prerequisites: A configured voicemail box This article demonstrates the options available to you from the voicemail menu prompts. Tree...
Deleting Users If you no longer need a user, you can delete the user from the system. From the Users...
Prerequisites: User Scope of Office Manager or higher. This article will provide the steps and files needed to add...
August 22nd, 2024 28 views 0 likes
Prerequisites: A Portal Account set up with an extension. This article will go over the DND feature and how...
Prerequisites: A scope of call center supervisor or higher This article covers the configuration and usage of the Dashboard...
August 22nd, 2024 30 views 0 likes
Prerequisites: SMS enabled DID Call Center Supervisor scope or higher This article explains the configuration and function of SMS...
August 22nd, 2024 54 views 0 likes
Prerequisites: Call Center Supervisor or higher permissions This article covers setting up the pre-queue options for call queues. Configuring...
August 22nd, 2024 72 views 0 likes
Prerequisites: A scope of Call Center Supervisor or higher This feature may require administrative changes for the domain to function...
August 22nd, 2024 62 views 0 likes
Prerequisites: Audacity 2.1 or higher Manager Portal Access This article will help you lower the volume of your custom...
Prerequisites: Access to the portal Office Manager scope or higher This guide explains how to set up a PSTN (public...
August 22nd, 2024 34 views 0 likes
Helpjuice Warning Callout Title Helpjuice Warning Callout Body Taking a Phone Home Depending on your office's network configuration,...
August 22nd, 2024 18 views 0 likes