Deleting Users

If you no longer need a user, you can delete the user from the system.

• From the Users page, hover over the user, and then click theicon at the far right of the row. A confirmation prompt appears.
• Click Yes to delete the user or No to retain it.

Bulk User Deleting

• Log into the Portal with a scope of Office Manager and above and navigate to the Users page within the domain desired. Checkboxes will be displayed to the left on the user names; as shown below.
  
• Check the boxes for all the users you wish to reset/recycle and click on the Bulk Action button as shown below.
  
• A pop-up modal will display the selected users, along with the actions that can be taken. The possible actions are Reset Users, Send Welcome Email and Force Password Reset; as shown below.
  
• Select Reset User(available v38 and higher). By selecting Reset Users (available in v38 and higher) you will be able to select which subscriber information you wish to be cleared; either individually or all (by clicking on Select All). By default the name, email address, password, Voicemail PIN, and additional phones/devices associated with the user will be deleted. The Reset Users modal is shown below.
  
• Choosing Select All Options twice will un-select all options. Once you have selected all the subscriber information you wish to reset click Next. You will be asked to verify your selected action as shown below.
  
• A status modal will show the progress of the reset and completion; as shown below.
  
• If you are resetting a user, the selected information will be cleared, and the user/extension will remain on the system for use at a later time. The user's name will be blank, and the status will be displayed as Setup Required. The reset is now complete.
  
• When ready, you can re-assign the extensions individually, or by running the bulk edit Reset User function with the Recycle Users option selected; as shown below. By selecting Reset Users and the additional Recycle Users option, you will be given the opportunity to immediately reassign the user/extension you just reset.
• The same steps as those shown above for resetting users will be seen when recycling user(s), however, once the reset is complete, you will be presented a Next button, rather than a Close button.
  
• The Recycle Users form will appear; as shown here.
  
• Fill out the form for the new user. by completing the following fields
  1. First Name and Last Name areREQUIRED.
  2. Email is recommended if Portal Security options are enabled; or voicemail to email/transcription will be utilized.
• Users will be created with no secure password or voicemail password
• The Users status will now appear as Password Required.