This article covers how to set up a greeting-only mailbox

Option 1: Via an Auto Attendant

Note: This option requires a caller to call an Auto Attendant and press a key to hear the "greeting" only option.

• From the Auto Attendants Tab, select an existing AA or create a new one.
• Select the Greeting Option to associate it to the desired key:
• Record or upload the greeting
• Save the changes
  

Option 2: Using a General Mailbox

Note: This option requires that once set up, a ticket is opened to have some backend databases changed to make sure the system does not accept the leaving of messages by the caller.

• Add a New User with an extension number between 5010 and 5099
• Enable Voicemail for the users in the Voicemail Tab is not already created
• Record or upload the desired greeting
• Save the changes
• Assign a Telephone Number from the Inventory and point it to the user extension (between 5010 and 5099). Do not proceed to the next step until a number is associated.
• IMPORTANT: Open a support ticket to convert the mailbox to the database level, not to accept messages.