Hot Desking is a feature which allows for multiple office workers on different shifts to use a single physical workstation or surface as opposed to each staff member having their own desk. 

Setting up Hot Desking

• In the Manager Portal, navigate to the domain in which you are configuring the hotdesking feature.
• Click on Users > Add User. 
• Create the Phone Hardware/Desk Account this MUST be in the extension range 5400-5499.
• This user account will host the phone hardware, so ensure Add Phone Extension is checked.
  
• Go to Inventory > Phone Hardware
• Add or assign the phone to the 5400 user
  
• Click on Users > Add User 
• Create the Hotdesking User this will be in the normal extension range
• Assign the user to a User's Scope of Call Center Agent
• Make sure that the button next to Add Phone Extension is not checked
  
• Click Add User to complete.

Using the Hot Desking Device via Star Codes

The Star Code to begin Hotdesking is *88. Once the system asks for the "Account Number," dial the extension that will be used; the password requested is the voicemail PIN associated with that extension. To release a device back to the owner, you can use the code *89

Using the Hotdesking Device via the Manager Portal

NOTE: This feature is disabled by default, the button once activated overrides the "Add Phone" button in the User Inventory section. To enable this feature, please get in touch with support. 

• Log in to the Manager Portal as the Hot Desking user you created earlier.
• Click the Phones Icon.
• Click the Activate Phone button on the top right.
  
  
• In the modal box, enter the extension number of the Hot Desking device.
• Click Call.
• The Hotdesk phone will ring.
• Answer and enter the user's name and password/PIN.
• The Phones screen should look like the screenshot shown below.
  

• The user can release themselves from the hot desking device by clicking on the X next to the device in the Phones section of the Manager Portal.